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The platform on www.symlix.com (in this document could also be referred as “Symlix”, “the Platform”, “the Service”, “the Marketplace” or “symlix.com”) is developed, owned and operated solely by Fort Exbit UAB; (in this document could also be referred as “Symlix”, “we” or “us”) registered in Vilnius, Lithuania. This document describes general terms and conditions and general terms of use by its users (in this document could also be referred as “you”, “user”, “seller”, “buyer”, “warrant”, “physical escrow agent”, “agent” or “escrow”).
This document is a legal contract and by using the Service, you agree to its terms of conditions and terms of use. Please read the current document carefully before using The Service. If you have any doubts in these terms and conditions and terms of use, please restrain from using the Service. Service data processing is fully compliant with the European Union General Data Protection Regulation (GDPR)
The current Terms and Conditions supplement the following documentation:
The Symlix Platform provides a digital marketplace for digital and physical assets exchange, with focus on secure and decentralised cryptocurrency and cash transactions as described further in this document. The Platform provides exchange offerings, direct cash trades and escrow secured trades. The Platform provides a choice of legal payment methods that could be used to load balance or to complete transactions. The Platform also provides a dynamic digital wallet facility which is implemented through a globally accepted digital asset and wallet providers.
Only the approved accounts can process transactions on the Platform.
Sellers irrespective of their geographical location can publish cryptocurrency exchange offers and select preferred transaction way. The offers can also be specified with specifics like additional transaction rules, geographical location boundaries, payment methods, timeline limits, price limits, etc.
Buyers irrespective of their geographical location can respond to the offers and if an offer is accepted, the full amount of the offer cryptocurrency value will be locked for the duration of the transaction. Once all the offer conditions are successfully met, the cryptocurrency value is released to complete the transaction.
Escrow users warrant the Platform transactions under their own terms which become transactional terms if selected for a transaction by either seller or buyer.
Symlix is not a payment processor nor act as one. By using the Platform, users agree that the Platform is not a party to any of the transactions done within or outside of the Platform. Risks related to sending, processing or receiving payments are owned by the transaction users (seller, buyer and escrow).
If for any reason buyer wishes to withdrawal from the transaction, the digital asset locked for the purposes of the same transaction is released back to him.
Seller may withdrawal from a transaction only on one occasion – when the transaction terms haven’t been met by either buyer or escrow. In this case the transaction cryptocurrency assets that belong to the seller will be released to him.
Users should limit cash offers in accordance with their local laws as well as in accordance with the laws of the country of transaction. Users should also ensure to follow the Symlix KYC (Know Your Customer) facility.
The current Terms and Conditions apply to all services supplied and provided by Fort Exbit UAB; unless specified in a separate user agreement. By completing and submitting the Platform user registration form, and/or clicking “I Agree” to the current Terms and Conditions, and/or the Terms of Service, and/or using the Platform services, you acknowledge that you have read and agreed with the current Terms and Conditions.
To access the Symlix services, a user must register an account by providing personal and/or company information including legal name, contact details, physical addresses, and other information we may require. The information must be accurate, actual and true. The Platform might request proof of the provided information and might limit the services to a user who fail to provide requested information.
User must only represent themself and can’t act as an intermediary or a third-party. User can’t transfer, sell, borrow, pass on, inherit their account to any third party. User must protect account access credentials from loss or theft. User is not allowed to have more than one account.
Maintaining the security and confidentiality of user account is a user’s responsibility. The Platform can’t hold any responsibility for any unlawful or unauthorized access to user account or any loss or damage in connection to that. User must notify us promptly if they think their access credentials have been compromised or no longer confidential. Users shall not impersonate any other user or unlawfully access anyone’s account.
Each user will automatically agree to receive service updates, news through an email newsletter. User may unsubscribe from our mailing service at any time.
Registered user must sign-in into their registered account in order to perform transactions and use other Platform services.
The Platform stores transaction history in its database. The Platform users may access their past transactions through Account Dashboard section. Users must note and agree that a failure of the Platform to provide such functionality shall not prejudice or invalidate the terms of any transaction.
In consideration of you agreeing to abide by the terms of this Agreement, we grant you a non-transferable, non-exclusive license to use the Fort Exbit UAB; website on your device and the service subject to this Agreement. We reserve all other rights.
You must be at least 18 years old to create an account. If you reside in the European Union, you must be at least 18 years old. If you wish to use the Services for a commercial purpose, you must be at least 18 years old. If you are at least the requisite age, but are still a minor in your jurisdiction, you must have your parent or legal guardian's permission. Please have that person read this Agreement with you and consent to it before proceeding.
Access and usage of the Platform is solely at the user’s risk. The Platform is not responsible for any type of loss or damage users may sustain as a result of accessing and using the Platform.
Symlix assumes no responsibility for the contents of any other websites to which the website may have reference. Any external sources users might access at their own risk.
Symlix does it permit any third party to frame the website without obtaining Symlix’ prior written consent.
Your use of the Symlix.com website is at your own risk and subject to all applicable national and international laws and regulations. Symlix has no responsibility for any information or services obtained by you on the website.
Symlix Reserves the right to modify, supplement, move or delete portions of information on the Platform at any time with or without notice.
The Platform users are responsible for all activity that occurs under their account, including unauthorized activity. Users must safeguard the confidentiality of their account credentials and maintain adequate control and security of all IDs, passwords, hints, personal identification numbers (PINs), API keys or any other security means that they use to access our Services.
Accessing the Services through public networks or/and using public computers could create additional security risks. In such cases users are advised to ensure their access credentials, account details, trade details and other sensitive information kept safe during and after usage sessions. Users are advised to Logout once their session is complete.
If you become aware of unauthorized access to your account, you must change your password and notify us immediately.
Any loss or compromise of the foregoing information or your personal information may result in the loss or theft of any funds associated with your account, including your linked payment methods and unauthorized access to your account by third parties.
We recommend you to always use the two-factor authorization to secure your wallet and outgoing transactions.
It is your responsibility to pay for any applicable tax incurred in your transaction for which you have submitted transaction details, and it is your sole responsibility to remit and report the correct tax to the appropriate tax authority. You agree that Symlix is not responsible for determining whether taxes apply to your digital currency transactions or for collecting, reporting, withholding or remitting any taxes arising from any digital currency transactions.
By accepting this Agreement the User accepts that the User has read and understood the information contained in this Agreement and the Fort Exbit UAB’s general description of the nature and risks of different Financial Service(s) which can be found in our Risk Disclosure. By agreeing to these Terms, You acknowledge the inherent risks of cryptocurrency trading, including but not limited to the following:
There may be additional risks that we have not foreseen or identified in our Terms. You should carefully assess whether your financial situation and tolerance for risk are both suitable for trading cryptocurrencies. You should take due diligence and determine that your financial situation can withhold the large market movements commonly involved with trading cryptocurrencies
You agree that Fort Exbit UAB owns and retains all rights to the Services. You further agree that the Content you access and view as part of the Services is owned or controlled by Fort Exbit UAB and Fort Exbit UAB's content programmers. The Services and the Content are protected by copyright, trademark, and other intellectual property laws.
Please refer to our Privacy Policy for information about how we collect, use and share your information.
In order for us to keep the Services safe and available for everyone to use, we all have to follow the same rules. You and other users must use the Services for lawful, non-commercial, and appropriate purposes only. Your commitment to this principle is critical. You agree to observe the Services, Content, Video Player and embedding restrictions detailed above, and further agree that you will not use the Services in a way that:
If Fort Exbit UAB determines in its sole discretion that you are violating any of these Terms, we may (i) notify you, and (ii) use technical measures to block or restrict your access or use of the Services. In either case, you agree to immediately stop accessing or using in any way (or attempting to access or use) the Services, and you agree not to circumvent, avoid, or bypass such restrictions, or otherwise restore or attempt to restore such access or use.
You are prohibited from using your account for the purposes of legalization of the illegal proceeds, illegal activities, illegal trade, and any other transactions made in violation of the applicable laws.
You will use all reasonable efforts to prevent using your account for illegal trade, illegal financial transactions, or legalization of illegal proceeds
In consideration of your use of Our Services, you agree to pay a service charge/Commission per Transaction, executed through our platform. The service charge will be charged to each transaction you identify or created on the Symlix platform. The service charge will be displayed online for your authorization prior to submission of a specific Transaction. Our service charge schedule is subject to change from time to time in our sole and absolute discretion.
The term of this Agreement (“Term”) will commence, and you may begin using the Services, once you agree to the terms and conditions of this Agreement by completing the registration process for your Fort Exbit UAB Services account and beginning to use the services, and/or by clicking the “Accept” button. The Agreement will remain in effect until terminated by you or us in accordance with this term.
The User represents and warrants to Fort Exbit UAB
The User acknowledges that neither Fort Exbit UAB nor any associated entity guarantees the performance of any given Contract or account nor that any transaction will be acknowledged
You will promptly supply us with all information and documentation which we may ask you for at any time to enable us to comply with any legal requirements applicable to us in connection with Our Services, including without limitation those required by the Regulations, anti-money laundering and counter terrorist financing laws or any other applicable laws. You authorize us to undertake all commercially reasonably measures to confirm the accuracy of the information provided by you and to ensure that the provision of Our Services are in compliance with all applicable laws
Our policy statement regarding data collection and protection located at https://www.symlix.com/privacy ("Privacy Policy") explains the practices that is related to your information when you use Fort Exbit UAB. Your ongoing use of Fort Exbit UAB signifies your consent to the information practices disclosed in our Privacy Policy. You consent to the transfer of this information to and within United Kingdom or such other countries as we may disclose from time to time for processing and storage by us. Additionally, you agree that we may use your User ID to authenticate you on any service provided by us or our affiliates.
Our Services and the Fort Exbit UAB Properties
Other than the limited use and access rights and licenses expressly set forth in this Agreement, we reserve all right, title and interest (including all intellectual property and proprietary rights) in and to: (i) the Services; (ii) the Fort Exbit UAB Properties; (iii) the Marks; and (iv) any other technology and software that we provide or use to provide the Services and the Fort Exbit UAB Properties. You do not, by virtue of this Agreement or otherwise, acquire any ownership interest or rights in the Services, the Fort Exbit UAB Properties, the Marks, or other technology and software (including third party technology and software), except for the limited use and access rights described in this Agreement.
All sales and purchases of Digital Assets on the Fort Exbit UAB platform are final. We do not accept any returns or provide refunds for your sale or purchase of Digital Assets on Fort Exbit UAB, except as otherwise provided in these Terms.
In using our Services, you may not:
Fort Exbit UAB PROVIDES THE SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOU USE THE SERVICES AT YOUR OWN RISK. YOU MUST PROVIDE YOUR OWN DEVICE AND INTERNET ACCESS. EXCEPT AS EXPRESSLY SET FORTH HEREIN, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, Fort Exbit UAB DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AMONG OTHER THINGS, Fort Exbit UAB MAKES NO REPRESENTATIONS OR WARRANTIES:
We strive to keep Your Content secure, but cannot guarantee that we will be successful at doing so, given the nature of the Internet. Accordingly, without limitation to this terms you acknowledge that you bear sole responsibility for adequate security, protection and backup of Your Content and Applications. We strongly encourage you, where available and appropriate, to (a) use encryption technology to protect Your Content from unauthorized access, (b) routinely archive Your Content, and (c) keep your Applications or any software that you use or run with our Services current with the latest security patches or updates. We will have no liability to you for any unauthorized access or use, corruption, deletion, destruction or loss of any of Your Content or Applications.
Due to security reasons we keep 80% of funds on a cold wallet. Cold wallet keys are stored in a local United Kingdomn bank cell. Due to this reason some large transactions could be delayed for 24 hours.
Fort Exbit UAB respects the privacy of children and we are committed to complying with the Children’s Online Privacy Protection Act (COPPA). This Children’s Privacy Policy describes our practices with respect to the collection of personal information from children under the age of 18. This Site does not knowingly collect, use, or disclose personal information from children under the age of 18 without prior parental consent, or do we provide financial information to children under 18 years of age except as permitted by COPPA. However we may provide our service to children under 18 years of age but in supervision of a parental guardian
Fort Exbit UAB reserves all rights not expressly granted herein. Fort Exbit UAB’s rights and remedies are cumulative. No failure or delay by Fort Exbit UAB in exercising any right will waive any further exercise of that right. If any term of this Agreement is found invalid or unenforceable by a court of competent jurisdiction, that term will be limited or severed. Fort Exbit UAB will not be liable for any delay or failure caused by a force majeure event.
You and Fort Exbit UAB are independent contractors of one another; neither party is an agent, partner, or joint venture of the other. This Agreement binds the parties and their successors, personal representatives, and assigns. You may not assign this Agreement to any person whose account has been terminated by Fort Exbit UAB or who is prohibited from registering; any such assignment will be void.
We may provide links to and integrations with site operated by others. The site operator, not Fort Exbit UAB, is solely responsible for the content thereof, and your use of each such site will be subject to its terms of service. We may disable integrations with any third party at any time, with or without notice. Except as expressly stated herein, nothing in this Agreement confers any right on any third party.
The following general terms apply to each transaction that occur on the Symlix marketplace:
A user can buy digital asset via soliciting an offer on the Symlix Marketplace. To purchase a Digital Asset on the Symlix Marketplace: please read the following below
When selling digital asset on the Symlix Marketplace: seller must
Symlix may not assist you with canceling or modifying your transaction once you submit transaction details to the digital currency network. Simply because Symlix does not have the ability to facilitate any cancellation or modification requests and has no control over any digital currency network.
All digital currency transactions takes place within the digital currency network, not on Symlix Marketplace. Please note that there are no guarantees that a transaction will be processed on the digital currency network. Symlix reserves the right to refuse to process any transaction if required to do so by law or if we see the transactions to be against our terms and policy in this Agreement. You hereby accept that you take full responsibility for all activities that occur under your Wallet and accept all risks of any authorized or unauthorized access to your Wallet, to the maximum extent permitted by law.
A disputed transaction is generally resolved by Symlix Support. After reviewing the dispute complaints from both parties. We will decide where to move the Digital asset subjected to dispute to either the seller or Buyer once the dispute resolution process is complete. Below are examples to give you an insight as to how Symlix may resolve a disputed transaction. The resolution of any dispute will be backed up by specific facts of the evidence and dispute provided by a user’s.
Symlix may resolve a dispute to favor the Buyer if at least one of the following conditions are met:
Symlix may resolve a dispute to favor the seller if at least one of the following conditions are met:
If a seller or Buyer who disputed a transaction provides fraudulent documents or otherwise uses deceptive tactics or makes false claims the dispute may be immediately resolved against such user and such user’s account may be immediately terminated or suspended at Symlix Support sole discretion.
In situations where both seller and buyer did not fulfill the given criteria required for a transaction dispute, or it is unclear to determine which party has yet to fulfill the dispute resolution criteria, Symlix may in its sole discretion decide to resolve the dispute by splitting the Digital Asset between the both parties evenly or unevenly.
You have the right to request an appeal, if you think we have resolved a dispute unjustly. To request an appeal, you need to notify us immediately in writing by contacting Symlix customer support no later than 10 business days with sufficient evidence and details supporting your appeal. We will review your appeal and notify you of our decision.
You agree and acknowledge that Symlix’s decision regarding a dispute is binding, final and conclusive as described in this Agreement. Symlix have no liability to a Buyer or a Seller in connection with its decisions regarding disputes.
You agree not to use our Services in ways that:
This Agreement constitutes the entire understanding of the parties and supersedes all prior understandings regarding the subject matter hereof and may not be modified except in accordance with this terms or in a document executed by authorized representatives of Fort Exbit UAB. If you have a signed agreement with Fort Exbit UAB, any conflicting term of that agreement will prevail over the terms hereof, but only as to the subject matter of that agreement.
By using Fort Exbit UAB, you agree to the collection, transfer, storage, and use of your personal information by Fort Exbit UAB on servers located in Holland as further described in our Privacy Notice. You and Fort Exbit UAB shall process personal data received under and in connection with this User Agreement, each as a separate and independent controller. In no event will Fort Exbit UAB and you process personal data under or in connection with this User Agreement as joint controllers or a controller-to-processor relationship. As such separate and independent controllers, you shall be individually and separately responsible for complying with the obligations that apply to you as a controller under applicable data protection law.
You shall comply with your obligations under applicable data protection law (including but not limited to the Regulation (EU) 2018/679 (EU General Data Protection Regulation "GDPR")) and supplementing EU and local data protection law. These include, but not limited to, an obligation to provide appropriate safeguards for the transfer of personal data to a third country or an international organization. You shall process personal data received from Fort Exbit UAB exclusively for the purpose(s) you collected the personal data under or in connection with this User Agreement. You shall erase the personal data received under this User Agreement immediately after the particular purpose(s). Any further processing of the personal data not permitted except when legally required (e.g., if a retention obligation applies).
Failure to abide by the obligations mentioned above may result in disciplinary action up to and including account suspension.
Fort Exbit UAB believes that individuals should be in control of their Personal Data and recognizes that the need for strong, customer friendly identity proofing solutions has never been greater. As Personal Data is continuously at risk, we strive to create trusted solutions that put individuals at ease and give them control of their data, while simultaneously allowing businesses to address the appropriate level of risk and offer the appropriate security. Fort Exbit UAB, as a data processor under the GDPR is compliant with the rigorous demands of the legislation and we want to work and cooperate with our current and future partners and be prepared to meet the requirements of the GDPR together.
Fort Exbit UAB has implemented technical and organizational measures to ensure the security of the Personal Data while the data is in Fort Exbit UAB’s possession or control. The security measures that Fort Exbit UAB has implemented include, but are not limited to:
The Fort Exbit UAB Terms of Use and agreements has been compiled so as to comply with all laws of The Supreme Court of United Kingdom accordingly implemented, including that required by the European Union General Data Protection Regulation (GDPR) and of every country or legal jurisdiction in which we aim to do business. If you think these terms and policy fails to satisfy the law of your jurisdiction, we should like to hear from you.
Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of The Supreme Court of United Kingdom and Arbitration
We do not represent or warrant that the Information complies with the regulatory regime of any other country. If you access the site from other locations outside the United Kingdom region, you do so entirely at your own risk and you are responsible for compliance with local laws.
We value all our customers and take our obligations seriously. We have established internal procedures for investigating any complaint that may be made against us in relation to any transaction or our service. If you have any questions or complaints about us, please contact us at [email protected]. You may also contact our regulators directly as further described in these terms.
The Fort Exbit UAB enforces bank-level KYC ("know-your-customer") processes to comply with AML (anti-money-laundering) laws. The Fort Exbit UAB cross-checks User data against government watch lists. If a User or a User’s transaction is flagged as suspicious, the Fort Exbit UAB will require additional proof of identification from the User, and may suspend any trades, deposits, and/or withdrawals by such User until such identification is received to the satisfaction of the Fort Exbit UAB.
The Fort Exbit UAB maintains an internal policy on User verification levels. The Fort Exbit UAB reserves the right to determine, in its sole discretion, the appropriate verification level and criteria for any User, and the right to downgrade Users without prior notice. The Fort Exbit UAB may, from time to time, implement policies restricting verification levels and criteria by nationality, country of residence, or any other factor.
You agree that if you fail to achieve a desired level of verification, you may be unable to deposit and/or withdraw funds. You agree to be solely responsible and not hold the Fort Exbit UAB or its affiliates liable for such losses.
You hereby authorize the Fort Exbit UAB to, directly or through third parties make any inquiries we consider necessary to verify your identity and/or protect against fraud, including to query identity information contained in public reports (e.g., your name, address, past addresses, or date of birth), to query account information associated with your linked bank account (e.g., name or account balance), and to take action we reasonably deem necessary based on the results of such inquiries and reports. You further authorize any and all third parties to which such inquiries or requests may be directed to fully respond to such inquiries or requests. For more information please visit our AML Policy page
Copyright © 2020 Fort Exbit UAB United Kingdom. All rights reserved.
All trademarks, logos and service marks (“Marks”) displayed on the service are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.
If you have any questions about this privacy policy please contact us at [email protected]
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