Frequently Asked Questions

Symlix is a cryptocurrency marketplace where users can buy and sell digital assets and virtual products around the globe through suitable local payment methods. Symlix is a crypto platform that for the first time facilitates crypto-trading with cash backed by escrow service, in a safe and secure PEP exchange (person-escrow-person). Create a crypto portfolio at Symlix and easily track performance. Exchange crypto to crypto and transfer it via wallet service. All trades on a marketplace between users are secured by a presence of an escrow service. Trade, Hold and Track safely through Symlix marketplace.

All sensitive information is heavily encrypted. By default, withdrawals are secured by an approval link to your email. We recommend to setup 2-factor authentication (2-FA) both for login and withdrawal. Moreover, we detect any suspicious activity and lock your account temporarily until your approval.

If you are facing any questions or issues regarding trades, spam or account, you can contact us via email at [email protected] or through our live chat.

Escrow is a guarantee of trade safety. For all trades, crypto is held in escrow until the trades are completed. Escrow ensures user’s trust and reliability.

Our marketplace users creates offers accepting different payment methods, you can use filters to select your country and choose the best payment option available for you.

No, once you have received your cryptocurrency, you cannot get refunds as we assure no troublesomeness on both ends. Though you can resell to get profit from it.

Create a seller account and add an offer via our different trading options which are: Direct Cash Trading with escrow wallet Cash Trading through a physical escrow agent Online offers (peer-to-peer) secured by escrow wallet

Direct cash trading means that the seller's crypto is reserved for your trade. Pay a seller with cash, tell him PIN code and after PIN is entered you will immediately receive your crypto to a wallet.

In this method, you do not meet the seller or buyer directly, you meet only verified symlix escrow agents  (agents who guarantee trades safety by own funds). Pay him cash, tell PIN code and receive the crypto immediately into your wallet.

In this method, the seller makes offers for selling digital assets with a time limit for a trade, and after the buyer transfers money in a given time and pushes the button that money is transferred, the seller releases the reserved crypto asset.

If you have any issues regarding trades on a marketplace contact a specially created resolution center to resolve needed issues via email [email protected] or via online chat with resolution center. Working hours of resolution center is 10.00 am - 19.00 pm GMT +1

To buy on Symlix does not cost any charges. However, if you are selling on Symlix, you are charged per transaction as a commission fee.

You need to create your account at Symlix, the wallets will be generated automatically, then you can send a crypto to a wallet. Create a selling offer with mentioned crypto asset and suitable payment method to receive money - this trade will be marked as instant trade.

Yes, you can create a selling offer and users can send you a trade request, once you accept it you have 3 hours to move your crypto to your symlix wallet and trade will be started automatically.

It is a trade made between the buyer and seller via live chat backed by escrow. It gives surety and trust from both ends.

You just need to register an account at Symlix. System will generate your digital wallets. You can receive and send crypto with no delay.

1. Search for sell offers from African local traders at symlix.com crypto marketplace
2. Choose a suitable payment method for the trade.
3. Register a free account and wallet service. 
4. Start your first trade or leave your own buy offer (traders will contact you through the Symlix platform).
P.S. All trades on the platform are secured by presence of an escrow.

To boost your business, first, you have to register at Symlix, create offers so you can sell and buy crypto and earn profit from it. NOTE. While you create an offer select the market margin option to create dynamic prices  below or above the market for specified assets.

To become a cash escrow, you need to fill out our KYC form and deposit funds as a trade guarantee and set up your trade locations on the map. Then you can set up your own fees, which you can earn from every trade you made. NOTE. Guarantee fund is 50% of your deposited crypto. That makes our escrow agents stronger and helps us to avoid cryptocurrency guarantee fund volatility during the trade execution.

Symlix always values its users and vendors to maintain our integrity and trust. We spend a lot of time and pay huge attention to make the Symlix marketplace a secure and reliable network so you can connect and experience the best crypto services on the internet. Moreover, you can check our privacy policies and know-how securely and efficiently we serve our potential users.